Patient and Attendant Rights

Quality Care

  • To receive high quality care appropriate to the patient’s needs and consistent with the scope of the Hospital.
  • To receive considerate care regardless of race, gender, ethnicity, religious beliefs or age.

Information Needs

  • To know the name of the Physician who has the primary responsibility for coordinating care.
  • To receive information about the illness, treatment, and prognosis and to have any questions answered.
  • As and when appropriate, to be educated about medication, potential side effects of medication, diet and nutrition, food – drug interactions, immunizations, organ donation, prevention and other aspects of disease process including unanticipated outcome.
  • To have information on plan of care, progress and information on their health care needs.
  • In case a transfer to another facility is required, to be provided with complete explanation including alternatives to transfer.
  • To be able to lodge a complaint and be made aware of the process of redressal.
  • To receive counselling regarding the estimated cost of the treatment and payment schedule at the time of admission, as well as subsequently.
  • Patient has right to access his or her Medical Records any time.

Privacy and Confidentiality

  • To be provided with personal dignity, privacy and confidentiality during examination or treatment.
  • To have protection from physical abuse or neglect.
  • The Patient is assured of Confidentiality with regard to its medical records and has the opportunity to approve or refuse the release of such information.

Autonomy & Decision Making

  • To give informed consent before transfusion of blood and blood products, anaesthesia, surgery, initiation of any research protocol and any other invasive/High risk procedures/treatment.
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her
  • Right to a seek a second opinion on his/her medical condition
  • Right to refuse a recommended treatment to the extent permitted by law, and be informed about medical consequences of the refusal.
  • To be informed and be asked if the patient wishes to participate in medical research when it is being conducted at the hospital.

Religious and Cultural Beliefs

To have respect for their own spiritual and cultural needs and seek or deny treatment based on them.